Refund Policy

Cancel of Unfufilled Order

1.Cancelling fee

We usually DO NOT charge a cancelling fee on customer side for any cancelled orders before shippment. If one would love to change his/her order (for example, to cancel some items or switch to another product), please allow our customer support experts to modify your order, to save the transaction and processing fee.


Our customer support experts will take the request of cancelling an order from the customer and check the status of fulfillment. If the goods have not been shipped, the request will be automatically approved and a confirmation email will be sent to the customer. The refunds will then be processed and a credit will be applied to the customer's original payment method in no more than 7 working days.


Return of Goods

1.Returning Charge

As specified in the "Shipping & Return", if a return or exchange is caused by Damage/Defect on Arrival ("DOA") , Handing will bear all the cost and give a full refund.

If it is due to other reasons, there may be some charges, including re-boxing fee, shipping cost, etc.. In addition, if the return is from an order paid through special subsidy, the order cancelling fee will be applied as well.


Once the returned goods are received and inspected, we will send a confirmation email to the customer, notifying the status of the return and necessary charges. After the refund is confirmed, it will be processed and a credit (deducting any returning charge) will automatically be applied to the customer's original payment method in no more than 7 working days.


Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


Purchase from Non-official Channels

Please note that each of our distributors, dealers, partner bike shops or other e-commerce platforms sets its own refund policies and procedures. We can not refund you any payment of purchase from other channels. Please contact the place of purchase for their refund policy.



This refund policy will take effect from 05.01.2024. It only applies to sales of Handing's official website and stores, including direct payment and leasing orders. Handing reserves the interpretation right for all terms above.

Any questions regarding return of any goods, please write to