Warranty
For instructions on requesting repair or return of your Handing® products, please see Reels Warranty, Rods Warranty or General Warranty below.
Reels Warranty
Handing reels are warranted for one (1) year from the date of original retail purchase against defects in workmanship and/or materials.
The warranty will be void if:
- There are additions made or alterations to the product.
- Abuse of the product.
- Accidental damage or loss of the product. Misuse of the product.
- Normal expected wear.
- Commercial or rental use.
- Failed to provide reasonable and necessary maintenance: improper care.
Even when your reel is no longer under warranty, we are here to help. Reels out of the warranty period may be shipped back to Handing.
Out of Warranty Prices:
All Handing reels = $15.00(Shipping) + replacement price.
At Handing, we are committed to 100% customer satisfaction.
Rods Warranty
Handing rods are covered by a limited lifetime warranty, total peace of mind warranty against the workmanship and materials of the rod for the original owner.
Handing customer service professionals will determine the cause of the defect and whether it will be covered under this warranty or not.
If the damage or defect is determined to have been caused due to a defect in materials or workmanship, Handing will, at the company’s discretion, either repair or replace the rod at no charge. A shipping and handling fee of $15 will be charged to complete the transaction.
If the damage is determined to have been caused by accident, neglect, or normal wear and tear, Handing with your approval and request, will replace the damaged rod for a fee of 1/2 of the original purchase price plus the $15 shipping and handling fee.
General Warranty
At Handing, our mission is to achieve affordable innovation and we strive to provide you with great products at the best price. Handing warrants to the original purchaser that any Handing products are free from defects in materials or workmanship for one (1) year from the date of purchase.
Handing is not responsible for normal wear and tear, for products used commercially, or for failures caused by accidents, abuse, alteration, modification, misuse, or improper care. There are no other expressed warranties beyond the terms of this limited warranty. In no event shall any implied warranties, including merchantability and fitness for a particular purpose, extend beyond the duration of the expressed warranty contained herein. In no event shall Handing be liable for incidental or consequential damages.
Claims Process
If the warrantied products are defective in workmanship and/or materials, you can simply email us at service@handingfishing.com. Our professional customer service expert will guide you through the smooth process.
Incompleteness & Shipping Damage Claims
In rare instances, the item received may:
- have missing parts or accessories
- be different from what was ordered
- be damaged during transportation
If any of the above situations occur, please read our Shipping & Return Policy for your reference.
Disclaimer
- This warranty policy only applies to Handing's official sales regions and channels.
- Handing reserves the interpretation right for all warranty terms above.